In development
Service and platform management with AI built in
AITSM is software for IT service providers and their customers to handle incidents, requests and changes. We are building it ourselves. It is not generally available yet.
What it is for
A service desk handles a steady flow of tickets. Much of that work is sorting, looking things up and passing things on. AITSM is built so that AI does part of that work, while people keep the overview.
- Report
- Sort
- Assign
- Resolve
What we are building
- The usual processes: incidents, problems, changes, service requests and service levels.
- AI that suggests a category and an assignee, and shows similar earlier incidents.
- A chat in which people can report a problem in their own words.
- A set-up for service providers with several customers, each in their own separate environment.
- Links with Microsoft 365, such as signing in with Entra ID and notifications in Teams.
- English and Dutch.
Where we are
AITSM is in development. We do not have a release date yet. When we do, it will be on this page.
Want to follow along?
Send us a message and we will keep you informed. If you run a service desk and would like to try an early version, say so in your message.